Overview
Sue Ryder Charity shop, 76/80 Heath Rd, Strawberry Hill, Twickenham TW1 4BW.
37.5 Hours per week over 7 days. £13.25 per hour + rewards & Benefits.
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding to provide 2.7 million hours of expert medical, practical, bereavement and emotional support annually, in our hospices, in people\'s homes and in the community. We are here to ensure that everyone approaching the end of life or living with grief can access the support they need.
We have a strong high-street presence with a range of shops including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you will help inspire communities to provide more care for more people through innovation and collaboration on ways to reduce, reuse and recycle. You will also contribute to driving up income to fund our care and support services.
We understand our people are our most important asset and work hard to ensure you feel valued and included as part of a team. In retail, most work every weekend; our managers mainly work 1 in 2. We don\'t expect our teams to work past 5:15 pm in most shops. The earliest start is 8:45 am. We have Christmas Eve, Christmas Day, Boxing Day and New Year\'s Day off.
If you love finding great items or great brands at great prices, Sue Ryder Twickenham is the store for you. Located in the heart of Twickenham, this large shop offers a variety of goods ranging from furniture and clothing to accessories, books and a selection of new goods.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, join the team at our Twickenham shop and contribute to the work we do across Sue Ryder.
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines, with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Responsibilities
* As Shop Manager you will use your skills and retail experience to drive business, push sales and achieve targets.
* Lead your team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train & retain a volunteer team, who\'ll look to you for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your teams\' health and safety is a priority.
* Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Manage effective stock processes through the EPOS operation.
Minimum Essential Criteria
* Customer Service Experience
* People management experience (reviews/1:1/volunteer recruitment/team meetings)
* KPI and target experience
* Strong IT skills (Admin/emails/instant messaging/video calls)
* Organisational Skills
* Lone working experience
Desirable Criteria
* High street retail or charity retail managerial experience
* Health and Safety Knowledge
* Microsoft Office packages or equivalent
* High street retail/leisure/hospitality background
* Merchandising/Stock rotation
Benefits
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme - £250 payment
* Enhanced maternity, paternity and adoption pay
* And lots more. Please visit our careers website for the full list.
Closing date: 24th March
Interview date: TBC
If you want more than just a job, we want you. Join the team and be there when it matters.
https://www.sueryder.org/jobs/why-work-for-sue-ryder
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion: Sue Ryder recognises a diverse workforce provides the best care and support. We are committed to equity, diversity and inclusion and eliminating unlawful discrimination. As a Disability Confident Committed employer, we support the Offer an Interview scheme and offer accessible interview options and recruitment support. If you require help to complete an application or participate in the interview process, please email recruitment@sueryder.org. For more information, visit: www.sueryder.org/jobs/equity-diversity-inclusion.
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to ensure that everyone facing end of life or grief can access the support they need.
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