Job description
JOB DESCRIPTION
Job purpose / Context:
* Be the first point of contact for key workers providing guidance and peer supervision.
* Support our Operational Managers to deliver quality services and go the extra mile for our service users.
* Assist the Operational Manager in delivering treatment across all substance groups, to ensure high standards of practice in service delivery, in accordance with Cranstoun policies & procedures.
* Contribute to the development of the service.
* Ensure a range of high-quality Recovery Interventions are delivered, monitored and improved upon.
* Regular Audits of case files on case management system to ensure high quality records are kept and maintained.
Responsible to: Operations Manager
Duties and Responsibilities
* Coordinate, oversee and deliver casework, care management as directed by the Operations Manager
* To provide effective peer support to ensure that team members’ working standards and practice comply with Cranstoun’s policies and procedures and national guidelines
* To support wider team and Borough Manager to achieve the service targets
* To support the service to ensure that the team understand their roles and are working within Cranstoun’s governance strategy, promoting excellence in working practice in line with Care Quality Commission standards
* To work effectively with partner agencies to deliver a quality service, focused on achieving positive outcomes for service users
* To lead by example, modelling behaviour and practice that promotes a positive environment for colleagues and service users.
* Actively participate in the personal development and mentoring of team members
* To provide team members with regular peer supervision in line with Cranstoun’s supervision models
* To ensure that team members work in a trauma informed approach that supports recovery and promotes hope and optimism for all service users and their families and carers
* To foster and promote a team culture of enquiry and learning that enables individuals to openly question, reflect and learn from their practice
* To ensure that team members understand their roles in respect to safe and effective treatment delivery
* Mentor and participate in induction for new starters.
* Mentor trainee recovery workers.
* Follow and ensure compliance with Cranstoun’s incident, reporting and investigation procedures.
* Maintain high standards of office security, confidentiality and administration.
* Take all reasonable steps to ensure the safety of service users, relevant others (particularly children and vulnerable adults) and members of the community
* Keep up-to-date with the latest developments in the field and contribute to the continuing development of Cranstoun’s services
* Supporting Duty workers with any queries in particular around scripting.
* Carry a reduced case load of clients.
* Carry out other duties appropriate to the role, as necessary or requested
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