Job Description
Would you like to be based at the London offices of one of the largest international banks in the world?!
We are looking for a Workplace Community Manager to take on the responsibility of ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.
Responsibilities: -
* Be the singular point of contact and escalation for the General Manager and Senior Portico leadership team
* Have a strategic oversight of all Portico services on site, delivering Front of House, Back of House to a consistently high standard. This includes responsibility for (but not limited to) Reception, Client Meeting Suite, Internal Meeting Rooms, Executive Office and Client Floors.
* Manage resources to ensure full and effective staffing cover across all areas of the service
* Create and consistently implement SOPs for all aspects of the Portico service
* Manage, maintain, and develop relationships with key stakeholders across the business, to understand their needs and transfer these to the service
* Work closely and proactively with our client’s and teams on key projects
* Deliver service against contractual KPIs and SLAs
* Carry out regular audits of the service we provide to the client
* Produce monthly client reports covering all aspects of the service
* Take appropriate action to address service issues to the satisfaction of the client and company
* Proactively foster a one team approach with BaxterStorey
* Ensure that you are Security conscious. Be aware of and ensure that users follow security access control policies and have confidence in challenging this when it does not happen
* Take an active role in any project work around future co-working developments on site
* Attend all relevant meetings with updates of the service we provide
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £47,940
Qualifications
People/ Interpersonal Skills
* Confident to communicate clearly, concisely, and effectively at all levels
* Ability to engage with people to create empathy, trust, and rapport
* Leadership skills and behaviours
* Bold and confident with suggestions and ideas
* Exceptional customer focused manner
* Proactive approach
* High standard of personal appearance
* Impeccable attention to detail
* The desire to take responsibility and ownership, through to resolution, for issues and concerns
* Be Flexible, proactive, and positive attitude.
* Be Organized and able to prioritize work effectively, with the ability to multi-task.
* Be a strategic thinker and innovative problem solver.
Skills/Experience
* Leadership experience within a 5* corporate environment or similar role
* Experience in a client/guest services role or similar role
* A proven record of leading a large, diverse, and dynamic team
* Experience of managing and developing leadership roles
* Experience of leading through change
* Understanding of how day to day performance links to SLAs and KPIs
* Experience working with audio visual and conferencing equipment highly desirable.
Additional Information
What's in it for you?
* Excellent holiday allowance
* Pension contributions,
* Life insurance
* Enhanced annual leave
* Recommend a Friend Bonus Scheme
* Thank you voucher scheme.
* 24-hour personal helpline for employees, providing counselling & information services.
* Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
* Our Training Academy provides excellent training and development opportunities for our people.