Company Description
The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes.
Job Description
As Assistant Head Housekeeper, you help lead a dedicated housekeeping team committed to creating beautifully presented spaces that reflect The Torridon’s unique Highland luxury. You support daily team coordination, uphold high cleaning and presentation standards, and ensure every guest area feels welcoming and meticulously cared for. Working closely with the Head Housekeeper, you assist with team coaching, inventory control, and cross‑department collaboration to deliver seamless service throughout the resort.
Qualifications
* Housekeeping experience — Significant experience in high‑end or luxury hotel housekeeping, ideally within a five‑star or boutique environment.
* Supervisory background — Proven experience leading or supervising a housekeeping team, including training, delegation, and performance support.
* Knowledge of standards — Strong understanding of luxury cleaning standards, room presentation, hygiene protocols, and health & safety compliance.
* Organisational skills — Ability to manage rotas, coordinate daily operations, and prioritise tasks in a fast‑paced environment.
* Communication skills — Confident communicator who can work effectively with colleagues across departments and support a positive team culture.
* Attention to detail — Exceptional eye for detail to maintain The Torridon’s high presentation standards across rooms and public areas.
* Stock and linen management — Experience monitoring inventory, ordering supplies, and maintaining accurate records.
* IT literacy — Comfortable using housekeeping systems, scheduling tools, and basic hotel software.
* Flexibility and resilience — Ability to adapt to changing operational needs, support peak periods, and maintain professionalism under pressure.
* Training capability — Skilled in coaching new team members and upholding consistent standards.
Additional Information
Longevity & Career Growth – rewarding commitment and supporting progression.
Service Milestones
* Service recognition after 1, 5, and 10+ years.
Sabbatical
* After 10 years of service, you may take a 4‑week consecutive unpaid sabbatical as a temporary, voluntary leave of absence.
Mentoring & Coaching Opportunities
Access to a coaching and mentoring programme for future development on‑site and with associated colleagues.
Stage And Off‑site Training Experiences
Opportunity to complete a placement or stage at another property POB, LS or R&C.
Leadership Training
Opportunity to develop your leadership skills on‑site via our Torridon Programme or via HIT, MI scholarships.
Individual Training Plan
A dedicated unique training plan created for you to allow you to professionally develop and grow at Torridon and for future career roles. See annual training plan for what is available.
Health & Wellbeing – supporting physical, mental and emotional wellness
Well‑being and Learning Grant: Apply for £250 to develop your skills or hobby.
Fitness
You are eligible for 50% discount at the Local Torridon Fitness Centre. To make an enquiry and book an assessment appointment. We also have a small gym in the Torridon Team House and you have access to virtual gym classes via the Hospitality Action App.
Get in the Outdoors
Join in on a Torridon outdoor activity for free. Ask Veshengo when there are any spaces.
Employee Assistance Programme
Hospitality Action provides 24/7 confidential support for all Torridon team members, including crisis help, counselling, wellbeing resources, and professional guidance for finance, health and parenting.
Digital Wellbeing Platform
Visit hospitalityaction.spectrum.life - Click New User, create an account - Use your organisational code: TORRIDON. Links to podcasts, digital gym, digital GP, goal setting and discounts and savings at major UK retailers such at Boots, M & S and Tescos.
Cycling
Team Bikes are available for you to use to cycle on the road to the shop. Not suitable for off‑road cycling. Just let Torridon Outdoors know of any repairs needed. Always wear a helmet. Taking bikes is at your own discretion and safety.
Time off & Flexibility – encouraging rest, balance and recovery
Holidays
28 Days Holiday (including bank holidays), you earn an additional 1 day after 2 years of service, additional 1 day after 5 years, and further 2 days after 10 years – making a maximum 32 days, per annum.
Compassionate & Bereavement leave
The Torridon recognises that bereavement is deeply personal and affects individuals differently. The organisation is committed to supporting team members with practical, fair and compassionate paid leave, as set out in the official policy.
Flexible Rotas
At The Torridon, we recognise that flexibility at work is essential for supporting wellbeing, maintaining a healthy work–life balance, and ensuring our team feel valued and respected. Our commitment to providing flexible rotas is grounded in fairness, operational needs, and individual circumstances. Please speak to your manager to discuss your needs.
Financial & Security – providing stability and peace of mind
Referral Bonus
If you refer a friend, you will receive £300 after 3 months and on successful completion of probation for a team member and £700 for a senior team member (Assistant Manager and above).
Pension
Standard Pension Contributions (from start of employment)
* Employer contribution: 3%
* Employee contribution: 5%
Enhanced Pension Contributions (after 5 years of continuous service)
* Employer contribution: 4%
* Employee contribution: 6%
Long‑Service Pension Contributions (after 10 years of continuous service)
* Employer contribution: 5%
* Employee contribution: 7%
Death in service
After 2 years – death in service provisions will be made to pay 3 x annual salary if you are a manager.
Tronc
You will receive a fair, transparent, tronc including service charge and tips which is distributed via our 3rd party Tronc Master. All details are available on Blink.
Emergency access to grant and funding
Our EAP programme can provide emergency finals assistance for help with costs for re‑homing, heating, essential costs for children and crisis support.
Longevity Performance Bonus
£250 at 5 years, £500 at 10 years, £750 at 15 years, £1,000 at 20 years – paid on date of anniversary of employment.
Recognition & Rewards – celebrating performance and contribution
Top Performer Meal
Once you become a top performer you can have a meal on us, Breakfast, Lunch or Dinner inc – 1 x pre dinner drink- with a friend in the Bo. - Book with Ross and please note this may be subject to space and availability on the day.
Be our Guest
After successful completion of your probationary to Top Performer book to experience an overnight stay in a hotel bedroom enjoy breakfast and one meal including a drink.
Annual Awards
Award for a team member who clearly has demonstrated how they have embodied our values of passion, daring, driven and integrity.
Being a ‘GEM’
Recognition form your manager as a gem for showing clear signs of our values (daring, driving, passion and integrity) and behaviours (aspirational, challenging, friendly and honest).
Team events
An annual programme of team events during the year finished with a celebratory ceilidh at the end of the year.
Lifestyle & Travel perks – enhancing quality of life and enjoyment
Restaurant Discount
You can benefit from a 50% discount on all food served at the Bo & Muc and 1887 restaurants – (does not include drinks and booking is required).
Hotel Discounts
Stay at any of Pride of Britain or Luxury Scotland property in the UK at a special rate of £100.00 (PoB) / £75 (LS) bed and breakfast, per room. This must be booked by one of the Leadership Team and is subject to availability. You can also request a friends and family stay at The Torridon, this is subject to availability and is the same as the Luxury Scotland rate - please use this form to enquire. Relais & Chateau – £100 per night inc Breakfast + 25% off food and 1 pre‑dinner drink per person per stay. We have a ‘sister’ property “The Lovat” at Fort Augustus where a complimentary stay inclusive of dinner, bed & breakfast is available to you as a member of team at The Torridon, again subject to availability and please book via the Leadership Team.
The Torridon Shop
All items for sale with a discount of 15%.
Friends and Family Rate
You can request a friends and family rate limited to one stay per person per year at £75 bed and breakfast.
Workplace Support – Helping team members succeed day to day
Subsidised meals
Meals are cooked daily by the dedicated team chefs. All meals are provided to all team members while on duty. All Team members may also opt‑in for meals when off duty, for a charge.
Uniform
Full uniform is provided for you to wear to ensure our 5* standard for all team members, replacement uniform can be requested at any time to ensure standards are maintained.
Treat Friday
Every Friday - we have an extra 'treat' at staff tea - cake, biscuit, pudding - keeping it sweet.
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