These roles are to start on 14th August 2023 - 6th January 2024
There are various full and part time shifts available. You do need to be able to get to our office in Welwyn Garden City for training.
Once trained up there is the option to work some shifts from home.
Full time roles pay £21,630 per annum.
What will you be doing?
You will be taking calls from our retailers who are based in convenience stores up and down the country. You will be listening, empathising and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls and audio messages. Our aim is to get those retailers back to serving customers like you and me.
We understand you may not have done a job like this before so that is why we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem solving and inputting data into an online system.
The pace is fast so we need people who are driven, focused and want to succeed.
What would we like from you?
Excellent customer service skills
Experience using Microsoft products such as Outlook and Excel
Someone who really wants to make a difference
Flexibility – you may be asked to cover some extra shifts
Excellent communication skills with the ability to build rapport quickly over the phone
Technically minded so the ability to solve technical queries once trained
It would be great if you already have…
Experience working in a customer focused role whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well- known shops, pubs and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life and hobbies.
Please see details of the shift patterns we have available:
Headcount Shift Pattern Shift Time X2 Part-time (18.25 hours per week) Wednesday, Thursday
Friday 8am – 14:15 8:00 – 14:00
8:00 – 14:15 X2 Part-time (18 hours per week) Monday, Tuesday, Wednesday
Friday 9:00 – 13:30 X1 Full-time (36.25 hours per week) Monday - Friday 10:15 - 18:00 X1 Full-time (36.25 hours per week) Monday - Friday 11:15 – 19:00
Description
Description You will be taking calls from our retailers who are based in convenience stores up and down the country.
Key Responsibilities
Key Responsibilities You will be listening, empathising and finding solutions to the problems and challenges faced by our retailers every day. You will be managing queries via email, calls and audio messages. Our aim is to get those retailers back to serving customers like you and me.
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