Join us as a Payment Operations Analyst
We’ll look to you to deliver successful outcomes for your customers by ensuring total accuracy in reconciliation activities.
You’ll be liaising with customers, other financial institutions and key stakeholders to resolve missing payment queries.
You’ll showcase your knowledge and enthusiasm as you deal with a variety of payment related queries.
What you’ll do
As a Payment Operations Analyst, you’ll complete reconciliations efficiently within our SLAs. You will oversee the end-to-end reconciliation and settlement of all scheme and internal ledgers, ensuring total accuracy while proactively resolving complex payment discrepancies.
Your Day-to-day Will Include
* Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard, Cash & International Payments)
* Resolving redirected payments, missing payments and general payment-related queries
* Completing daily and monthly regulatory finance reporting
The skills you’ll need
We’re looking for someone with reconciliation experience who can provide an excellent customer service experience to our customers and colleagues. Alongside a strong background in payments, you’ll need a good understanding of scheme guidelines and the ability to take ownership of investigations and work as part of a team.
You’ll Also Demonstrate
* Experience in a reconciliation or payment operations role
* Excellent communication skills, and a good standard of written English
* Attention to detail
* The ability to work on your own initiative and on multiple items simultaneously
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