To provide an efficient and effective high quality reception/clerical/administrative service whilst delivering high levels of customer services.
The Housing Assistant will:- - Be office based - Action termination of tenancies including dealing with keys from outgoing tenants - Register, update, assess and maintain Housing Register Applications - Assist with the annual review of the Housing Register, processing and replying to website messages and dealing with change of circumstances requests. - Provide an initial advice service to customers in housing need and those with a related enquiry, establish needs and sign post for further assistance as appropriate. - Assist with reception cover - Input garage applications - Deal with telephone and face-to-face enquiries
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