Service Manager (Healthcare) Location: Newcastle Salary: £33,802 Employment Type: Fulltime Our client is looking for a support manager to join the dedicated team. This is a north east based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support. Key duties include: * Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care. * Manage team recruitment, training, and development to ensure a highly skilled workforce. * Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth. * Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes. * Monitor service quality across various locations, report incidents, and implement necessary improvements. * Coordinate with professionals and external agencies to enhance the overall support services provided. * Ensure compliance with policies and maintain high-quality support standards. * Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations. * Ensure the support team meets our client's Key Performance Indicators (KPIs). * Build and maintain strong relationships with families, the people we support, and their circles of support. * Participate in training sessions and workshops to stay updated on best practices. * Engage in continuous professional development with the support of the organisation. The role: 37 hours per week, Monday to Friday. Hybrid working with the ability to travel between locations and Head Office is required. Support Manager’s on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month) 5.6 weeks of annual leave. Career development opportunities including paid training and upskilling. Required Skills: * Quality, integrity, and professionalism. * Effective communicator with proven experience in team management and leadership. * Demonstrated ability to inspire and lead teams towards achieving goals. * Confident and assertive in decision-making and leadership. * Extensive experience in staff management and mentoring. * Experience managing dispersed regional locations. * Background in working with individuals with learning disabilities or physical disabilities. * Experience in setting up new locations. * Understanding of CQC standards, the Mental Capacity Act, and GDPR. * Dedication to upholding our client's reputation and values. * NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered. * Relevant management qualification. * Proficient in Microsoft Office applications. * GCSE or equivalent in Maths and English. * Possession of a full UK driving license. If you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you. To apply, please submit an up-to-date copy of your CV via the apply button