1st / 2nd Line IT Support Engineer
Location: Wokingham
Salary: to £28,000
Are you ready to take the next step in your IT career? We're looking for a 1st/2nd Line IT Support Engineer to join our close-knit technical services team in Wokingham.
This isn't your average support role. Alongside helping end-users and solving day-to-day technical issues, you'll also get hands-on with projects, working directly with our project engineers to grow your skills and experience.
If you're ambitious, love solving problems, and want to build your technical career in a supportive environment, this could be the move for you.
What you'll be doing
* Acting as the first point of contact for IT support queries (phone & email)
* Providing 1st/2nd line remote support and escalating when needed
* Managing customer requests such as installations, user account changes, and updates
* Carrying out daily/weekly health and backup checks
* Contributing to and improving technical documentation
* Assisting project engineers on a variety of client projects
What we're looking for
1. Previous experience supporting Windows Desktop, Office 365 and Active Directory
2. Basic understanding of networking (TCP/IP, firewalls, routers, switches)
3. Great communication skills - able to talk tech in plain English
4. A team ...