Job Description
Are you an experienced leader in property claims looking for your next challenge? Our client, a leading name in loss adjusting and claims management, is currently seeking a Senior Claims Team Leader to join their dynamic Real Estate team based in Glasgow.
This is a fantastic opportunity to step into a senior leadership role, supporting the Real Estate Account Manager and overseeing a team of desk-based adjusters. You’ll be responsible for driving performance, delivering outstanding service to clients, and ensuring the efficient management of claims within the Real Estate TPA team.
Key Responsibilities:
* Lead and support a team of claims handlers, promoting high standards of customer service
* Motivate the team to achieve individual and team targets
* Allocate new claims and manage team workflows
* Review and approve Real Estate reports for distribution
* Handle technical referrals and complaint calls
* Conduct monthly 1:1s, performance reviews, and manage holiday calendars
* Monitor the full lifecycle of claims, ensuring timely resolution
* Identify and implement training needs across the team
* Support account management and contribute to ad hoc projects
To be successful in this role, you’ll bring:
* Minimum 3 years’ experience in property claims (domestic/home or commercial)
* Proven leadership experience (3+ years as a team leader or supervisor)
* Strong interpersonal and decision-making skills
* Excellent stakeholder management and organisational skills
* Ability to thrive under pressure and deliver in a fast-paced environment
* Good working knowledge of MS Word and Excel
* Flexibility to travel occasionally as needed
This is a chance to join a highly regarded organisation with a collaborative culture and strong focus on development and progression. You’ll play a key role in shaping the success of the Real Estate claims team.