Job Context
R&B Distillers Limited was founded in 2014 by Scottish entrepreneur Bill Dobbie and whisky blender and qualified botanist Alasdair Day with the purpose of building Scotland’s highest quality, independent spirits & drinks business. R&B is a family Company, independent in ownership and mindset.
Since we began distilling on the Isle of Raasay in 2017, R&B distillers has grown rapidly. Today, we are a collection of Scottish brands—Isle of Raasay, Feragaia, and Caskshare—united by a passion for quality, provenance, and people. We now export to over 50 countries, support 1000+ UK trade partners, and engage with a community of over 40,000 direct customers.
We are looking for a high-energy Sales Support & Administrator to join us at this moment of continued growth. You will be the heartbeat of our sales operation, acting as the primary bridge between our world-class spirits and our diverse global community of customers.
This isn't just \"admin\"; it’s about providing a service and experience that matches the quality of our spirits. As the main point of contact for our customers, you will manage expectations and solve challenges with an \"independent mindset,\" ensuring every interaction—from a private cask owner to an international distributor—is seamless. If you thrive in a fast-paced environment and want to help us write the next chapter of Scotch Whisky and non-alcoholic history, we want to hear from you.
Job Purpose
The Sales Support & Administrator is responsible for managing sales and administrative tasks which support the sales team for the Isle of Raasay Distillery, Feragaia & Caskshare brands. As the primary point of contact for all trade customers, the Sales Support & Administrator will handle communication with customers across various channels, including International Trade Partners, UK Trade and Private Cask Owners.
They will also take ownership of core sales processes – for example sales order processing, customer prospecting and other administrative tasks.
This role requires collaboration across multiple teams to ensure that customer expectations are met and exceeded at every interaction.
Key Objectives
* Lead Generation: research on new outlets across the UK and globally and preparing prospect lists for the sales team.
* Sales Administration: sales order processing, order planning and administration.
* Own the CRM System: ownership of clean, accurate and up to date data on the CRM database.
* Customer Communications: own trade customer newsletters and day to day communications with existing customer base around brand updates, product releases and other news.
* Sales Reporting: weekly reporting on leads generated, new customers added and sales to existing customers.
* Cask Owner Customer Management: manage staff database and cask inbox.
* Office Housekeeping: stock control, supply management and miscellaneous office management tasks (less than 5% of role).
* Samples: organise samples to be shipped around the globe, where applicable (less than 5% of role)
* Health & Safety: lead for Edinburgh Office (less than 5% of role).
The Ideal Candidate Will Have The Following Characteristics..
* Ambitious: The Raasay & Feragaia brands are new to market and whilst the categories are seeing strong growth, it is one that is highly competitive.
* Motivated: motivating customers and colleagues to deliver exceptional results across a diverse customer base.
* Growth Orientated: rapid growth focus rather than a mind-set of defending business and ‘taking the easy route’.
* Multi-tasking: able to manage expectations and resolve issues successfully across multiple channels.
* Creative: developing novel ways to exceed business expectations and performance.
Ideal Knowledge, Experience & Qualifications
* Highly organised with good attention to detail.
* Highly skilled communicator, both internally and externally, written and verbal.
* Excellent time management and the ability to juggle multiple priorities.
* A \"can-do\" attitude and the ability to work independently.
* Proficiency in Microsoft Office Suite and open to utilising technology advancements such as AI.
* Passion to learn about premium spirits and the wider industry.
Compensation & Annual Leave
* £28,000 - £32,000 per annum
* 20 Working Days per annum, plus eight 8 statutory public holidays as notified to the Employee from time to time. An additional 1 day’s holiday will be accrued for every full year’s’ service up to a maximum of 7 additional days holiday.
Additional Company Benefits
* An employee discount on Isle of Raasay Single Malt & Gin products.
* An employee discount on bar, food & merchandise.
* Accommodation discount at Isle of Raasay Distillery.
* Cycle to work / electric car / tech scheme salary sacrifice programmes
* Monthly team share a bottle.
* Edinburgh office gym & local on island gym membership.
* Long service awards.
* Personal self-development fund.
* Staff volunteering days.