The Citi Commercial Subsidiary Group (CSG) Relationship Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
1. Calls on clients to deepen relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks and expectations
2. Introduces solutions to clients in building and strengthening an effective portfolio;
3. Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients’ individual needs
4. Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met;
5. Identifies cross-sell opportunities to deepen and increase share of wallet;
6. Maximizes client experience by proactive sharing markets updates, trend and intelligence;
7. Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate
8. Execution of strategic initiatives launched centrally at all levels (Group, Bank, commercial market and EIB)
9. Networks with clients to identify avenues for new business opportunities;
10. Administrate the credit relationship of the client, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes
11. Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
12. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
13. Ideally 6-10 years of experience
14. Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients
15. Demonstrates sound credit skills by being able to structure more complex deals, which can include capital market transactions
16. Demonstrates advanced level of Early Warning Detection skills
17. Demonstrates advanced credit skills; able to structure all type of credit deals
18. Ability to work effectively in team setting
19. Ability to coordinate multi-functional teams to provide an exceptional client experience.
20. Excellent interpersonal, communication and influencing skills ( negotiation, consultative skills, leadership)
21. Ability to work under pressure while making sound decisions
22. Highly focused, able to rapidly identify key priorities, clearly communicate the priorities
23. A proactive approach in looking for ways in strengthening business relationship with clients, delivers a simple, secure and seamless client experience
24. Passion for creating new business opportunities with existing clients and able to demonstrate innovative approaches to meeting clients’ needs.
25. Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
26. Able to quickly adapt priorities based on the latest data insights
Education:
27. Bachelor’s/University degree, Masters degree preferred
Candidates applying for this role must be aware that it is a Certified Role, subject to the Certification Regime. The Certification Regime is one element of the Individual Accountability Regime which has come into effect on 7 March 2016. Under the Certification Regime, certain Citi entities must ensure that employees working in certain roles categorised as specified significant harm functions (Certified Roles) are assessed as fit and proper to carry out their role.
Under the guidance provided by the FCA and PRA, firms should have regard to the following when assessing fitness and propriety:
28. Honesty, integrity and reputation
29. Financial soundness
30. Competence and capability
In order to comply with the requirements of the Certification Regime, certain Citi entities must take reasonable care to ensure that an employee does not perform a Certified Role without first being certified as Fit and Proper. For this reason, you will be assessed for this role against the Fit and Proper requirements, as described above. This assessment will be carried out through extensive interviews, self-disclosures, permitted criminal record checks, reference checks, credit checks and other background checks. If hired for this role, you will also be required to complete an annual declaration regarding your Fitness and Propriety.
By submitting your application, you acknowledge that you have read the information above and that you are applying for a Certified Role. You also agree to Citi carrying out any additional screening required, including permitted criminal record checks, reference checks, credit checks and any other background checks.
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Job Family Group:
Commercial and Business Sales
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Job Family:
Relationship Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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