JobTitle: TechnicalServiceSpecialist Full-TimePermanent
Ourclientareaglobalbrandandaleadingmanufacturerofentertainmenttechnologylighting,boastinganincrediblecompanycultureandemployeebenefitsprogramme.
PurposeofRole:
AsaTechnicalServiceSpecialistintheLondonoffice,youwillberesponsibleforprovidingareliableandrobustrepairsandsupportservice.Thiswillinvolvediagnosing,troubleshooting,andrepairingproducts,playingavitalroleinensuringourcutting-edgeproductsperformattheirbestandprovideexceptionalexperiencesforourclients.Thispositionisintegralinworkingthroughproblemsthatmayarise,completinganddocumentingrepairs,andtesting.
CompanyBenefits:
QuarterlyBonusbasedonprofitability
SupplementalHealthInsurancepremiumpaidbyemployer,employeepaystax
Pensionauto-enrolsemployeeat5%,Employeradds4%
DiscretionaryRetirementBonus
Holiday/Vacation28daysincbankandpublicholidays(increasesafter3years&againafter5years)
KeyFeaturesoftherole:
Responsibleforincomingrepairstoelectronicproducts;providingarangeofin-person,phoneande-mailtechnicalsupportforproducts;
Fault-findinganddiagnosingproblemsaccuratelyandensuringrepairsaremadewithinagreedtimeframesandservicelevelagreements;
Keepcustomersandrelevantstakeholdersinformedateverystageoftherepairsprocessandensurecompletionoffollow-updocumentationandloggingofallcased;
Ensurecompletionofappropriatepaperworkassociatedwithrepairsandre-shipments;
Provideinformationandguidanceforsoftwareupgradesandproductionconfigurationofnewequipmentasassigned;
Documentingandreportingallqualityandserviceissuestotheappropriatepersonnel;
Supportwithtrainingofinternalpersonnel,externaltechniciansandcustomersonthecorrectrepairsofproducts;
MinimumRequirements:
TechnicaldegreeinElectronicsorequivalentorcomparablebusinessexperienceinincreasinglyresponsiblepositionsintherelateddiscipline
3-5yearspreviousexperiencewithelectronicrepair,preferred
Strongfaultfinding/diagnosticandproblemsolvingskills
Verbalandwrittencommunicationskills
KnowledgeofPCB,electronicsandmechanicalassemblypreferred
Abletoreadprintsandschematicspreferred
Manualdexterityskills
Goodsolderingskillsandsurfacemounttechniques
Abletousehandtools,smallpowertools,andtestequipment
Knowledgeofcurrentwiringregulations
Computerskills(Outlook,Internet,Word,Excel,PowerPoint)
Pleaseapplynowforimmediateconsideration.Onlysuitablecandidatesfortherolewillbecontacted.
TPBN1_UKTJ