Job Advert: Senior Account Manager – AV Events
📍 Location: Harlow (Head Office)
🕒 Working Hours: Full Time
💼 Salary: Competitive, based on experience
We are seeking an experienced and client-focused Senior Account Manager to join our growing team at our head office in Harlow.
This is an exciting opportunity for someone with a strong background in Audio Visual event services to manage and develop key client relationships, while also growing their own portfolio of new business. You’ll be the primary point of contact for high-end clients and internal teams, ensuring each project is delivered smoothly and to the highest standard.
🔧 Key Responsibilities:
* Develop and maintain excellent working relationships with clients
* Act as the expert and trusted advisor for your accounts
* Understand and promote a wide range of AV products and services
* Prepare detailed client quotations and proposals
* Collaborate with in-house technical and production teams
* Coordinate across departments to meet and exceed client expectations
* Maintain accurate records of all client communications
* Log all bookings and produce job paperwork through the internal system
* Attend client visits and site meetings as needed
* Work towards agreed KPIs, project targets, and business growth goals
* Identify and engage potential new clients or markets
* Represent the company at exhibitions and industry events
✅ What You’ll Need:
* Minimum 5 years’ experience in a senior account management, sales, or customer service role within the AV or live events industry
* Strong commercial awareness and a customer-first mindset
* Ability to clearly understand client needs and go the extra mile
* Excellent organisation and multitasking skills
* High attention to detail and accuracy
* Flexibility to adapt in a fast-paced, high-pressure industry
* Strong written and verbal communication skills
* Proactive, self-motivated, and capable of working on your own initiative
* A collaborative team player with a dynamic and positive approach
⭐ Why Join Us?
If you're passionate about delivering exceptional service, thrive in a dynamic environment, and want to work with a company committed to career development and cutting-edge AV technologies, this could be the ideal next step in your career.
You'll be working with a team who take pride in bringing high-impact live events to life — and we’re looking for someone who’s just as driven and enthusiastic as we are.
📩 Ready to Apply?
If you’re a client-focused professional looking for your next challenge in the AV events space, we’d love to hear from you.
Apply now and take the next step in your account management career!