Location
Colchester HQ - National role
Salary
£65,000 & £5,000 car allowance or company vehicle
Working Hours
37.5 hrs a week (the need to support on‑call escalations and night shift operations will need to be considered within these hours as necessary)
Reporting To
Associate Director Operations
Oakpark Security, a well respected and recognised leader in the security services space is seeking a Head of Security to join their team on a full time basis. Within this role, you will be the strategic leader of this area, ensuring success and client satisfaction.
Main Duties and Responsibilities
* Lead a 24/7 National security Operation ensuring full SIA and ACS compliance, and customer first service delivery via a team of direct report Operation Managers.
* Ensure team direct reports work to and align with group values, policies and processes.
* Complete budget and P&L accountability. Managing cost control and business pipeline. Experience in managing the strategy and budget responsibility of a £10m+ budget is necessary.
* Evidence of motivational, strong and consistent leadership and interpersonal skills, demonstrating high integrity with ability to present to Board level and C‑suite Executives.
* Ability to be based at the Colchester HQ at least twice a week.
* To lead the business growth strategy, within the agreed annual group sales budget covering all Security and related services.
* To lead and support the tender process of 'Retention' opportunities of existing business.
* To monitor and manage the levels of absence and subcontractor labour to ensure consistency in service delivery.
* To achieve business KPI's relating to turnover, net profit, HSQE reporting, staff absence, customer retention and new business targets.
* To promote the brand and support in the production of winning proposals, tenders, and prequels, including taking part in final presentations, and any general correspondence.
* To prepare and manage profitability of client costings in line with company policy re profit/earnings and targets.
* Maintain on‑going relationships with clients and internal personnel after award of contract to maximise the growth of existing contracts and build on the Clients for Life philosophy.
* National travel to ensure on‑site compliance, successful service delivery and key client visibility and support required.
* To conduct disciplinary and grievance interviews with operational staff as necessary.
* To lead on new business operational mobilisations and cost control.
Candidate Profile
* Experience in the following areas of security operational leadership:
o Manned security guarding
o CCTV monitoring
o Mobile patrol and fleet management
o Key holding and alarm call‑outs
* Successful candidate must have a clean driving license, experience in the Security industry and pass DBS checks and SIA licensing checks, (checks funded by the business).
* Experience in leading a national security based service, understanding the complexities of managing client expectations.
* Experience working strategically.
Special Conditions
* Ensure compliance with statutory requirements and local protocols including for example the GDPR confidentiality policies; organisational policies, and Health and Safety at Work requirements.
* Carry out duties in line with organisational policy on Equality and Diversity and be sensitive and caring to the needs of others, promoting a positive approach to a harmonious working environment.
* Promote and safeguard the welfare of children, young people and vulnerable adults that you come into contact with through practice.
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