Overview
Are you a Product Manager, passionate about user-centred design? Made Tech uses human-centred technology to improve society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. Our Senior Product Managers enable public sector organisations to design services that improve society. You will role model and lead teams with best practice in your discipline. Reporting to a Lead Product Manager, this role is responsible for leading product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to iteratively improve ways of working and processes.
Responsibilities
* Work in a self-initiated manner, with support from senior team members, in a collaborative and inclusive environment.
* Collaborate with and influence the wider Made Tech team and clients to deliver high-quality work aligned with customers’ vision and needs.
* Influence decision making affecting the team’s success, including scoping work, prioritisation, deadlines, budgets and risk evaluation.
* Work across one assignment for a client at a time.
* Coach, support and people-manage more junior members of the Product team to enable successful delivery and accountability for high-quality outputs and deliverables.
* Maintain broad technical knowledge of product management and develop knowledge of user-centred design and technical practice; shape strategy, proposals, statements of work and roadmaps.
* Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines.
* Help develop and grow the discipline in line with business needs, embedding the Made Tech way of product-led and design thinking into all work.
Qualifications & Skills
* Excellent understanding and articulation of the value of product and user-centred design.
* Experience delivering user-centred products and services from ideation through to maintenance.
* Ability to coach others to grow skills and take on more responsibility for client-facing projects.
* Ability to educate and mentor team members on developing product and agile delivery as a core discipline.
* Experience working directly with customers and users, driving teams to deliver excellent outcomes for users.
* Experience in a design consultancy or senior product leadership role in the public sector, health or allied areas.
* Strong empathy and relationship-building skills.
* Desirable: experience working with sales teams to build client relationships, opportunities, and win new work.
* Desirable: experience working in the open — building trust within teams to share information openly.
* Desirable: experience redesigning legacy services and products, and maintaining knowledge of product, design and research techniques.
* Experience in line management.
* Eligibility for SC (Security Check) clearance is required; 5 years of UK residency and 5 years of employment history (or back to full-time education) are typically needed. If eligibility is not evident during the interview process, we will not progress the application.
About Our Culture & Benefits
We believe tech can make public services better and that teams should represent the society that uses the services. We strive for a happy, healthy, safe and inspiring environment for people of all backgrounds and experiences, and encourage applicants from underrepresented groups. We provide reasonable adjustments and support through the recruitment process. Our benefits include flexible options via a benefit platform (Smart Tech, Cycle to work, and a health/pension plan), plus a calendar of social and wellbeing events. We support communities of practice and multiple employee groups, with spaces to connect and learn.
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