Role: Garage Management Housing Officer Contract Type: Permanent Working Hours: 37 hours per week, Monday Friday, between the hours of 8:30am 5:00pm Worker Type: Hybrid worker Salary: Grade E starting salary of £28,598 (level 1) rising to £31,022 (level 4) per annum Location: Harvey Road, NG8 3BB Make a Real Difference Work with Nottingham City Council Housing Services At Nottingham City Council, were one of Nottinghams largest employers, offering a wide range of roles across diverse services. But here in Housing Services, your work goes beyond a job it changes lives. What We Offer A professional, inclusive, and supportive working environment where your skills are valued and your contribution makes a meaningful difference A comprehensive benefits package that promotes wellbeing, flexibility, and a healthy work-life balance A strong commitment to learning and development, including a full induction, e-learning and classroom-based training, and fully funded professional qualifications Benefits of joining our team 26 days annual leave (rising to 33 days after 5 years service) bank holidays with the ability to buy additional leave annually Access to a generous, defined benefit pension scheme offering 17.9% Smart Working to support your work life balance Health and wellbeing benefits including access to our Employee Assistance Programme Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! About the Role As a Garage Management Housing Officer within the Tenancy and Estates team, you will lead the delivery of Nottingham City Council Housing Services citywide garage management service. You will take ownership of the garage management plan, working creatively to reduce voids, maximise income, and explore new opportunities for promoting available garages. Your role includes overseeing applications, waiting lists, allocations, site visits and the secure management of keys, ensuring an efficient and customer-focused service. Alongside this, you will support wider tenancy and estate management activity by providing clear, accessible housing advice on issues such as lettings, allocations, rent queries, safeguarding concerns and tenancy sustainability. You will work closely with residents, colleagues, partners and elected members to resolve enquiries and ensure services meet statutory requirements and best practice. You will gather and present performance information, coordinate office rotas, process payments and invoices, and help deliver excellent estate services. Engagement with local communities is an important part of the role, including supporting tenant groups and citywide events. This is a varied and rewarding position where your contribution will make a visible difference to neighbourhoods across the city and the experience of our tenants and leaseholders. About You The ideal candidate will have: Working knowledge of the legal and statutory framework relating to housing services, gained through practical experience in a housing, tenancy, homelessness, supported housing, income recovery, allocations, estate management, or other related housing service environment. Demonstrated ability to produce work to a consistently high standard of accuracy, including maintaining records, reports, and correspondence with minimal errors and meeting agreed deadlines. Proven ability to deliver excellent customer service, including handling complex enquiries, resolving complaints, and working sensitively with a diverse range of customers, while delivering a firm but fair and supportive approach. Ability to build and maintain effective working relationships with colleagues, customers, partner agencies, and other stakeholders. Strong administrative and IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint, and the ability to produce accurate reports, spreadsheets, graphs and performance information. Demonstrated ability to identify opportunities for service improvement and contribute to innovative solutions that enhance performance, maximise income, or improve customer outcomes. Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document. We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively showing your real self is what helps you succeed. Closing Date: 1st June 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview Dates: 11 th ,12 th and 15 th June - please note this is subject to change. 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