Job Title: Tenancy Success Coordinator
Location: The Meadows, Camberley
Brand: LRG
Salary: £25,000 basic plus £1k objective bonus (£250 quarterly)
Hours: 08:30am – 17:00pm
About LRG:
LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.
Job Summary and key responsibilities:
Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in The Meadows, Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
* Deliver exceptional customer service through both telephone and written communication, acting as a dedicated point of contact for non-managed landlords and tenants.
* Managing the non-managed end of tenancy process, ensuring customers receive clear communication and support throughout the checkout journey.
* Support landlords with compliance requirements and coordinate statutory documentation where requested, ensuring company processes and legislative requirements are met.
* Coordinate checkout appointments and proactively engage with landlords and tenants ahead of tenancy end dates to ensure expectations and timescales are understood.
* Proactively contacting landlords and tenants ahead of tenancy end dates to provide guidance, manage expectations and support a smooth checkout process.
* Supporting customers through the No Deposit Scheme process and assisting with tenancy-end deposit administration.
* Work collaboratively with branch teams, Team Leaders and Heads of Centre to understand reasons for lost instructions and identify opportunities to improve client retention.
* Maintain accurate records and ensure all customer interactions are completed in line with company procedures and service standards.
What are we looking for:
* Excellent communication, written and verbal
* Professional telephone manner
* Organisational skills, time management and attention to detail
What we can offer you:
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Access to a diverse portfolio of properties
* Supportive and collaborative team environment
Benefits:
* Competitive base salary and additional incentives
* Quarterly and yearly awards including trips abroad
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service
* Excellent Parental leave and newly introduced Fertility policy
* Staff discounts
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.