Job Description
* Assist Personal Shoppers in providing a best-in-class styling experience for in-store clients
* Welcome and host clients, ensuring a luxury and personalised service from start to finish
* Support in preparing fitting rooms, curating product selections, and maintaining a high-standard shopping environment
* Build relationships with walk-in clients and help transition them into returning clients
* Begin to grow and manage your own book of clients through excellent service and follow-up
* Keep up-to-date with latest collections, product drops, and brand knowledge to confidently assist clients
* Support the team in styling appointments, events, and seasonal client activations
* Communicate client feedback and product insights to the wider team
* Maintain client information using internal clienteling tools
* Uphold FLANNELS' values and consistently represent the brand to the highest standard
Qualifications
* A genuine passion for fashion, styling, and luxury brands
* Confidence in engaging with a wide range of clients, both new and returning
* Strong interpersonal and communication skills — warm, professional, and approachable
* A proactive attitude and willingness to learn from senior stylists and team members
* Great eye for detail and an understanding of what makes excellent customer service
* Knowledge of current fashion trends, designers, and collections
* Previous retail or customer-facing experience
* Organised, dependable, and comfortable in a fast-paced retail environment
* Flexibility to work daytimes ,evenings and weekends and adapt to the store schedule
Additional Information
At Flannels, we live by our core values:
* Think Without Limits – Move fast, take bold action, and bring the team along with you.
* Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
* Be Relevant – Stay connected to our people, our partners, and the planet.
Due to high interest in these roles, we may close the vacancy early. To avoid missing out, we recommend submitting your application as soon as possible.