Length of employment: Job Summary: Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK's largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe! This position is advertised at 37 hours per week. Job Description: Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets in the UK and overseas and managing the MODs training estate tenanted estate and USVF Built estate. This is an exciting opportunity for an enthusiastic and well organised individual to join a regional based busy team responsible for the contract management/monitoring and assurance of Soft Facilities Management of the HESTIA contracts on behalf of DIO and Unit Authority across sites within the North, Wales & West Midlands and East Regions. The Soft FM outputs are delivered via a contracted Industry Partner that is monitored and assured by DIO as the contract authority. The contract delivers a core set of standardised Soft FM Services including catering, retail and leisure, cleaning and associated services including window cleaning, laundry, dry cleaning, tailoring, short term catering, portable ablutions and waste management Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. We are seeking someone with: Candidates with excellent communication & organisational skills Experience of Microsoft Office applications A candidate with a knowledge of Soft Facilities Management and/or assurance is desirable but not essential. Responsibilities include but are not limited to: Assist the team to ensure contracts are meeting contractual performance standards and are aligned with policy. Conduct SFM assurance activity to confirm delivery and standard of service. Assist in providing input to technical evaluations of user requirements. Assist with raising, uploading and monitoring of Request for Contract Action and Business Cases. Assurance of Service Information Packs (SIPs) following agreed changes to contract. Raise requisitions through Contract Procurement & Finance (CP&F). Collate service delivery information on Industry Partner contract performance identifying trends for onward reporting. Collate required data for all mandated SFM service delivery reports. Provide administration assistance for the monthly and 6-monthly Regional Performance Meetings for all 3 HESTIA regions. Assist with the alignment of SFM contracts for the next generation of SFM contracts, by introducing commonality of service delivery. Assist with budgetary Management. Process Domestic Assistance (DA) applications in accordance with policy entitlement. Input and interrogate Performance and Assurance Data. At sift, you will be assessed against your CV and the following: Behaviour : Leadership Working Together Changing and Improving Experience : Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience. When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected. At interview, you will be assessed against the above behaviours The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn For those of you who are successful in making it through to the interview stage, these will take place face to face at RAF Wyton. We will make contact at this stage to gather the relevant information to book you onto site.