Salary: up to £47,000 plus on call charges and excellent benefits
Location: Newtonabbey, Belfast - Hybrid working
Must be eligible for SC clearance if successful
Our client is looking for a Major Incident Manager who will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery. In addition the Major Incident Manager will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.
Experience needed:
Essential:
· Previous experience in high-priority incident management in a multi-client or shared service environment
· ITIL awareness
In addition you will also have:
· Knowledge of Remedy or similar tools and the Incident Management process
What you will be doing:
· Managing high-priority incidents through to closure
· Verify Priority and reallocate as necessary
· Determine incident severity
· Ensure appropriate and timely progression through to resolution
· Coordination and communication throughout the incident life cycle
· Facilitate conference calls where necessary
· Escalate where appropriate
· Verification of resolution details
· Production of Management Incident Information
· Manage the progression and closure of other lower priority incidents.
· Conduct incident reviews with lines of service within agreed timescales
If you have the above experience please submit your CV immediately
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