A world-leading specialty measurement company is looking for a Technical Support Specialist to join its growing Thermal Rheology team based in Wilmslow.
This is an excellent opportunity to join an organisation that values innovation, inclusion and diversity, while supporting customers across the life sciences, materials science and food sectors throughout the EMEA region.
The business is recognised globally for delivering cutting-edge technologies and solutions that help customers achieve success. With a strong focus on people, collaboration and continuous improvement, the company continues to grow even in challenging markets.
The Role
As a Technical Support Specialist, you will provide advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East and Africa. Acting as a key technical expert, you will support both customers and field service teams with troubleshooting, training and product expertise.
This is a varied role combining remote technical support, customer interaction, training delivery and cross-functional collaboration with engineering and manufacturing teams.
Key Responsibilities
* Provide advanced technical diagnosis and troubleshooting support to customers and Field Service Representatives via phone and email
* Travel across the UK and internationally to deliver technical support and training
* Deliver both basic and advanced service training to Field Service teams
* Prepare and maintain technical training documentation and service materials
* Identify and report design, reliability and maintenance issues
* Work closely with Engineering, Software and Manufacturing teams to resolve product quality concerns
* Gather and communicate customer and product feedback to management
* Create and distribute Service Reference Documents to global teams
* Occasional travel (approx. 10% to manufacturing site in the US and customers/field service engineering teams in EMEA)
Candidate Profile
* Knowledge of thermal analysis e.g. TGA, DSC, TMA, DMA and/or Rheology instrumentation
* Advanced instrument troubleshooting & repair skills gained through field service or onsite engineering positions
* Excellent communication & customer service skills
This is a great role for an experienced service engineer looking to reduce their extensive travel commitments and carry out a rewarding instrument engineering role.
Keywords: thermal analysis, TGA, DSC, thermogravimetric analysis, differential scanning calorimetry, thermomechanical analysis, dynamic mechanical analysis, rheology, field service, technical support, repair, troubleshooting, Manchester, Liverpool, Wilmslow, VRS9436SE