Overview
Join to apply for the Fulfilment Supervisor role at Ancient + Brave | B Corp.
Location: Lewes, East Sussex, United Kingdom. This is a full-time role offering 40 hours per week.
About Ancient + Brave
We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health.
We are shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women’s health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.
As a B-Corp, Ancient + Brave meets the highest standards of social and environmental impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe’s Fastest Growing Companies, 2025.
The Role
As a key member of our Fulfilment Supervisor team, you will report directly to the Warehouse Manager and play a crucial role in leading and supporting our Fulfilment Assistants. These team members are responsible for packing and preparing orders for our growing customer base.
This role is ideal for someone who is highly organised, thrives in a fast-paced environment, has a keen eye for detail, and is passionate about teamwork and delivering exceptional customer experiences.
This is a full-time role, working 40 hours per week. The shift pattern will be agreed upon in advance but must include a Saturday shift (8:30 am – 2:30 pm). The remaining hours will be spread across Monday to Friday, with shifts running either from 9:00 am – 5:00 pm or 12:00 pm – 8:00 pm, with at least two late shifts per week.
Responsibilities
* Leading a team of Fulfilment Assistants, including providing support, addressing queries, and ensuring targets are met.
* Line management responsibility for allocated Fulfilment Assistants, including absence management, probation reviews, performance reviews, and disciplinary matters with the support of the People Team and Unit/Warehouse Manager.
* Overseeing the accurate and timely picking and packing of customer orders to meet daily dispatch targets.
* Using our Enterprise Resource Planning (ERP) system to process orders (training provided).
* Assisting the Warehouse/Unit Manager in the smooth running of all fulfilment operations, solving or escalating issues in a timely manner.
* Assisting with ad hoc projects as required.
* Coordinating with courier services to ensure timely collections and deliveries.
* Identifying, suggesting and implementing opportunities to improve efficiency and workflow.
* Performing regular quality checks on products to uphold high standards.
* Contributing to a positive, collaborative, and high-performing team culture.
Who You Are
* Great at motivating and supporting a team to achieve outstanding results, while maintaining a high level of efficiency and quality.
* Proven experience in a fulfilment or warehouse environment, ideally in a supervisory or team leadership position.
* A strong ability to motivate, support, and manage a team to achieve operational goals and maintain high-quality output.
* Exceptional organisational skills with great attention to detail and a commitment to accuracy.
* A proactive, can-do attitude and the ability to remain calm under pressure.
* Confidence in using (or learning) digital systems such as warehouse management systems (WMS) or ERP platforms.
* A team-oriented mindset with excellent communication skills.
What we look for in our people
* Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
* Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values.
* High Performing: Effective. Efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results—while maintaining resilience, balance, and self-care.
* Hustle: Entrepreneurial. Innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.
Why Join Us
Ancient + Brave is a community-built brand and embraces innovation and sustainability with social and environmental responsibility at the heart of everything we do. We are a B Corp certified and a member of 1% for the Planet, committed to giving back a percentage of all sales toward helping environmental partners, so we can work together towards a better future for our planet.
We offer an engaging, collaborative and inclusive work environment where your talents will be nurtured and your contributions valued.
Benefits
* Laptop computers & headphones provided; office equipped with monitors, ergonomic chairs and standing desks; 50% product discount.
* Discretionary bonus based on a mix of company performance and individual contributions; annual salary reviews.
* Pension contributions ESG invested (no pharma, weapons or other ethically questionable investments).
* Private Medical Insurance for health and wellbeing, providing swift access to high-quality care.
* Medicash plan with 24/7 Virtual GP, health screenings, dental, optical and confidential EAP support.
* Mintago platform with financial wellbeing advice, retail discounts and salary sacrifice schemes (childcare, cycle to work, gym membership, groceries, mobile/tech).
* Annual holiday allowance of 25 days plus bank holidays, plus one wellbeing day per year.
* Continuous training & professional development opportunities; office-based nutrition and workout sessions; charitable giving and charitable events twice yearly.
* Note: We encourage in-person collaboration and expect new joiners to be in the office.
* Equal opportunity employer; inclusive, diverse workplace culture.
We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds. While most of our roles are advertised as full-time, we are open to discussing part-time setup where appropriate.
#J-18808-Ljbffr