Job Title: Customer Experience Assistant Location: Kingston Upon Thames Role: Hybrid, 3 days in the office Contract: Permanent, Full time Start Date: August / September 2025 Are you passionate about travel, adventure and love sales? We're seeking a dynamic and attention to detail orientated Sales Executive to join our team at TruTravels in Kingston. We are looking for someone who is confident in their ability to provide confidence and excitement to travellers who are about to travel out to destinations for the trip of a lifetime! We’re looking for someone who is proactive, passionate about travel as well as sales and wants to combine their love of travel with work! The successful applicant will be based in London and would be happy to be in the office in Kingston Upon Thames, 3 days per week. Who we are: We’re not your typical travel company. At TruTravels, we believe in life-changing experiences, not just for our travellers, but for our team too. Our values guide everything we do: we don’t do average, we act for the benefit of all, we create opportunity, we’re family and we live the dream. We’re proud to offer an environment where people can grow, connect and thrive. Through our Elevate programme, we support clear development pathways for everyone in the TruFam, from their first day to future leadership roles. Whether it's through leadership camps, mentoring or fair and transparent promotions, we’re committed to helping our team level up while staying true to who they are. Join us and be part of a purpose-driven crew that works hard, supports each other and shares a genuine passion for adventure, people and positive impact. If you care about community, growth and creating unforgettable experiences, you’ll fit right in! Travel far. Live Tru. What you’ll do You’ll be our connectors, creating that first and lasting impression on all customers. You’ll offer relentless customer service by building relationships with our travellers with the aim to simplify life and offer a hassle-free booking service as well as offering continual support during and after their trip. Your knowledge and passion will create a bond with travellers that leaves them feeling confident and excited for their adventure of a lifetime. Responsibilities: Prepping travellers for their trips with the info they need e.g. advise with visas, flight tips, airport recs and more. Sending warm, engaging welcome emails and guiding customers through their online account area. Jumping on calls to personally welcome new travellers. Following up to collect missing passenger details (flights, insurance, passport info, etc.). Troubleshooting any login/account issues so customers have a smooth pre-departure experience. Keeping all pre-departure pack info up-to-date, accurate and exciting. Sparking and encouraging conversations in group chats and encouraging customers to connect before they meet in real life. Working closely with our global Operations teams to ensure every Tour Leader has what they need for each trip. Being available on live chat and phone to answer questions, solve problems, and provide good vibes. Assisting with post-trip review collection because we love hearing about those unforgettable moments! Supporting any on-tour issues that reach our UK-based HQ with calm, solutions-focused energy. Driving efficiency within the department by spotting gaps, suggesting improvements, and helping us work smarter. Who We’re Looking For: 2 years of experience in a customer-facing role (bonus points if it’s travel-related!). Well travelled and a love for travel as well as a deep knowledge of destinations we operate in. An outgoing, friendly communicator who can connect with people from all walks of life. Confident on the phone, on email and in live chats… basically, a peoples person through and through. Detail-obsessed with great organisational skills and a proactive, forward-thinking mindset. Always looking for ways to improve how we do things and open to trying new tools and ideas. Ability to stay calm and collected when things get a little too exciting, we work in travel after all! Strong problem-solving skills and initiative to make decisions when needed. Fun, positive and able to bring good energy even on a rainy Monday. A sense of humour (we take our work seriously, but not ourselves). A genuine passion for helping people and getting them hyped for their next big adventure. What’s In It For You? At TruTravels, we believe if you’re building epic adventures, your own journey should be just as unforgettable. Here's what you can expect when you join the TruCrew: Competitive Salary & Benefits: We know your time and talents are valuable, so we pay you like we mean it. With a benefits package that goes the extra mile, we’ve got your back (and your bank account). There’s also an attractive commission structure to go with this role. Birthday Day Off : Celebrate your trip around the sun with a well-earned day to play. Learning & Growth Opportunities : Whether you're levelling up your leadership skills, dabbling in digital or dreaming big, we’ll give you the tools, mentorship and support needed. We have a fantastic learning system which will equip you with all the online training you need, via Rise & Workday. A mentor / mentee program and our fantastic Elevate program which has been designed for our TruCrew. Travel Perks: You’ll have opportunities to hit the road (or the beach or the mountains), because nothing beats learning the Tru way like experiencing our tours first hand with our TruPoints system. Amazing Team Culture : We’re a vibrant, collaborative crew who support each other, celebrate wins (big and small) and know how to have a good time, whether it's brainstorming wild ideas or swapping travel stories over post-work drinks. Skill Set Supercharging : From practical experience to creative exploration, you’ll constantly be adding new tools to your travel-sized professional toolkit. Fun, Fun and More Fun : Let’s be real, how can we deliver the best travel experiences on the planet if we’re not enjoying the ride ourselves? We keep things energetic, inclusive and filled with good vibes, because happy teams create unforgettable adventures. We’re All About Diversity, Inclusion, Belonging and Fair Opportunity: We are committed to building a team that reflects the diverse communities we serve. We believe that a wide range of perspectives, backgrounds and experiences makes us stronger and drives innovation. We actively encourage applications from candidates of all backgrounds. We are dedicated to fostering an environment where everyone feels respected, valued and empowered to thrive. If you are excited about this role but your experience doesn’t align perfectly with every qualification and experience listed, we encourage you to apply anyway. How to Apply: Apply via our website or through LinkedIn. Let’s make magic happen! If you haven’t heard from us within 3 weeks, please consider your application unsuccessful this time around but we appreciate you putting yourself forward.