ABOUT MAX MARA FASHION GROUP Max Mara Fashion Group is recognized throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style. We are currently seeking a Store Manager for the new Marella store in the Harrods for a full-time permanent position. OBJECTIVES Coordination and management of all activities related to the assigned store Ensuring that the business objectives are met, including brand image, customer service satisfaction, brand identity and corporate standards required Ensuring that business budgets are met, maximising all resources available KEY RESPONSIBILITIES Guarantee qualitative and quantitative staff and personal goals achievement, alongside the objectives set by the retail director Develop the database and implement CRM activities under Brand guidelines and by using the given tools ( iPad, Mobile, etc ) Develop and consolidate the Client database Train and manage the staff, assigning individual targets, tasks and objectives to reach in accordance with the business goals Act as point of contact between personal and work related matters / contracts Guarantee high visual standards in stores, for products, and sales representatives, in alignment with the brand's standard requirements Planning and developing the staff's product, clientele and sales knowledge by optimising the available tools and the company's methods of training Managing the product in accordance with the guidelines of product rotation, visual merchandising, considering the assigned business objectives Gathering and analysing data, and providing feedback to headquarters Managing product requests from the assigned store door, optimising its stock level Analyse selling reports and business performance Guarantee all assigned resources are constantly representing the brand Selling according to the needs of the store and the management priority KEY COMPETENCIES Strategic thinking Strong communication skills Attention to detail Leadership Human resource management Ability to manage own time / tasks Understanding priorities Ability to manage staff and self during busy times Sense of style Strong interpersonal skills Negotiation Networking SOFT SKILLS Passion for fashion Membership Teamwork Entrepreneurial Skills International skills