Our client is a leader in Freight Forwarding specialising in Ocean, Air Freight and Road Haulage. Established over 30 years ago, the business is a fully independent company offering a global, comprehensive shipping and freight forwarding service.
They have an exciting opportunity for a Junior Freight Forwarding Co-ordinator to join their growing team. This a key role within the Operations Team and its purpose is to maintain excellent customer service for Overseas Agents & Import Clients.
Key Responsibilities include:
* Handle customer queries via telephone & email
* Process customer bookings & input data into Mutilfreight/Cargowise and other systems
* Monitor and maintain the shared inbox
* Obtain pricing and provide quotes / service information
* Check and send customer documentation and produce bills of lading
* Undertake research and network, where necessary to remain competitive
* Work proactively to anticipate, manage and meet customer requirements
* Persuading customers of the high levels of service the company provides in terms of quality, service and price
About you:
1. Previous experience of working in a Freight Forward role is essential