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Major Incident Manager - Banking, Telford
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
5
Posted:
26.06.2025
Expiry Date:
10.08.2025
Job Description:
Major Incident Manager - Recent Banking experience
The client is seeking a strong Incident Manager with incident process skills to support the delivery of backlogs.
About You:
* Passionate and driven about delivering high-quality technology services.
* Clear and confident communicator, experienced in leading diverse teams through complex technical incidents.
* Customer-focused, aware of the impact of technical incidents.
* Well-versed in ITIL practices with relevant qualifications.
* Experienced in root cause analysis techniques.
* Proficient in working with data, spotting trends, and taking proactive measures.
About The Role:
* Own, manage, and improve Incident & Problem management policies, processes, and procedures.
* Manage and drive high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence.
* Facilitate root cause analysis of problem records using various techniques.
* Use data, reporting, and trending to identify areas of recurring incidents and raise proactive problem records.
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