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Contract: Full Time - Permanent
Working Hours: 37 hours, Monday to Friday
Work Arrangement: Hybrid (2 days in the office, 3 days remote)
About the Role
Power NI, part of Energia Group, has an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual.
The role includes proactively engaging with domestic customers experiencing difficulties paying their energy bills via inbound and outbound calls. We seek candidates who can work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns, focus on solutions, set boundaries/expectations, and seek support and feedback when needed.
About You
* Experience handling difficult conversations in a target-driven environment
* Strong resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficient in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with opportunity to buy more
* Career progression and development opportunities, including internal courses, mentoring, and external networking
* Enhanced maternity and paternity pay
* Family-friendly policies
* Health care and sick pay
* Award-winning wellbeing programme and wellbeing fund
* Gym membership options, social clubs, volunteering days, and more
Join Us
If energy moves you, explore how you can be part of the energy transition. All applications should be submitted online. We will review all submissions after the vacancy closes and contact candidates for the next steps. Best of luck!
Skills & Benefits
* Skills: Credit Control, Resilience, Communication, Negotiation, MS Office
* Benefits: Performance bonus, pension, paid holidays, health care, laptop, career development
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