Service desk Analyst required to join our team in Kettering. The successfulcandidate will be required to:
* Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
* Manage issues and requests across brand-facing and corporate systems
* Work within defined SLAs for the above
* Provide timely updates on issues and requests
* Support defined prioritization, escalating issues where appropriate
* Ensure all issues and requests are effectively tracked within issue tracking/management system
* Update self-help documents, training material for new users
* Research and resolve technical issues and provide technical solutions
* Liaise with technical teams to manage new installations and updates
* Implement licensee/member/employee on/off-boarding processes
Skills, Knowledge and Experience Required
You should have a s olid experience in a similar role, e xcellent analytical,diagnostic skills along with attention to detail and organisational skills.In addition, you will require:
* Proactive and creative problem-solving approach
* Strong sense of ownership, a can-do attitude
* Excellent interpersonal, communications and presentation skills
* Ability to generate respect and trust from staff and external customers
* Strong team player, but equally good at taking initiative
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