Life on the team
The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture.
What you'll do
Team Management:
* Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.
* Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth.
* Encourage collaboration, teamwork, and knowledge sharing among team members and the different delivery locations.
Service Desk Operations:
1. Oversee the day-to-day operations of the Service Desk, ensuring service levels are met o...