The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.
Main duties of the job
* To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
* To ensure all patients and visitors are treated with dignity, respect and empathy at all times
* To deal with patients in a polite and respectful manner complying with their requests where possible
* To support the Trust in delivering NHS targets
* To respond in a timely fashion to all administrative duties within the team
* To support the implementation of all new IT and patient administration systems
* Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
About us
Visa Sponsorship: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
* GCSE English and Maths pass or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience
* Experience of working in a hospital or busy office environment.
* Call centre experience
* NHS experience
Knowledge
* Knowledge of current NHS issues relating to the Referral To Treatment targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£26,240 to £27,928 a yearper annum incl HCAS
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