Bury St. Edmunds, United Kingdom Company: Thermotraffic
Posted: 10.06.2026
Job reference: 9ace3088e51f85b5f7afbf195bc1ae41
Key Responsibilities
* Lead and support a team of Customer Service Administrators and Warehouse Operatives.
* Coordinate and allocate daily workloads in line with operational priorities.
* Manage customer accounts, reporting and administration.
* Ensure adequate staffing levels, including cover for holidays, absences, weekends and bank holidays.
* Plan resources effectively to avoid delays and ensure smooth operations.
* Maintain a safe, clean and compliant working environment.
* Generate, check and issue weekly customer invoices accurately and on time.
* Monitor performance and ensure company procedures and customer standards are met.
* Investigate and resolve operational issues and non-conformances.
* Implement and monitor corrective actions.
* Maintain clear and professional communication with customers.
* Ensure efficient use of warehouse space based on stock movement.
* Support stock control coordination.
* Ensure continuity of service during team absences.
* Act as deputy for the Site Manager when required.
About You
* You are a proactive team leader who thrives in a fast‑paced environment and takes pride in delivering excellent customer service.
* Experience in a supervisory or team leader role.
* Strong people management and communication skills.
* Hands‑on, solution‑oriented mindset with a “can‑do” attitude.
* Organised and able to prioritise effectively.
* IT literate with strong administrative and numerical skills.
* Experience in logistics, warehousing or distribution (preferred).
* Ability to implement operational and Health & Safety procedures.
* Comfortable working in a cold store environment.
* Experience in temperature‑controlled logistics is an advantage, but not essential.
What We Offer
* Competitive, market‑based salary
* 25 days annual leave
* Pension and insurance schemes
* Training and development opportunities
* Career progression within a growing organisation
* A supportive and professional working environment
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