Client Relationship Executive
About Us:
Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a ‘Living Wage Accredited’ employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us.
Role Summary:
We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.
Key Responsibilities:
Liaising with clients daily and developing good relationships
Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget
Processing client orders across our range of our services
Dealing with client queries and problem solving any issues that may arise
Monitoring stock levels, reporting on stock and re-ordering when necessary
Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations
Reporting and invoicing
General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
Attend client meetings – in person and via video call
Ensure maintenance of SLAs
All staff are responsible for adhering to the ISO Policies and Procedures in place
You will:
Have good commercial awareness, and experience in a client facing role
Be forward thinking, proactive with a problem-solving approach
Work to tight deadlines, whilst still maintaining a high level of attention to detail
Be a confident communicator both internally and externally
Have excellent organisational and administration skills
Effectively manage your own time
Have experience with Excel, Word, Outlook,
Work independently and as part of a team
Previous experience in the following industries: print, creative, SAAS or date is an advantage
What we offer in return:
4 x Salary life assurance
Up to 75% income protection
Private Medical (after a qualifying period)
Enhanced pension scheme
Enhanced maternity and paternity pay
Starting at 24-days holiday plus bank holidays
35 hour working week
Employee Assistance Programme – Unum (email address removed)
Trained mental health first aiders
Eye-care Scheme
Cycle to work scheme
Time off on your birthday
Social & charity events
Exclusive staff discounts