About us..
Be part of something exciting. THE NICI is expanding, bringing its signature blend of laid-back luxury and contemporary style to the heart of the New Forest with the opening of THE NICI Lymington.
Following the success of our Bournemouth hotel, this new destination will offer a fresh, design-led hospitality experience—combining boutique elegance with a relaxed coastal feel. With beautifully curated spaces, exceptional dining, and a focus on guest experience, THE NICI Lymington is set to become one of the region’s most sought-after stays.
Role Overview:
We are looking for a confident and experienced Reception Supervisor to lead our front desk team. You will oversee daily reception operations, ensure outstanding guest service, and support the Reception Manager in maintaining high standards across all guest interactions.
Key Responsibilities:
* Supervise and support the reception team during shifts
* Ensure a warm, professional welcome and smooth check-in/check-out experience
* Handle guest enquiries, requests, and complaints efficiently and professionally
* Assist with staff training, scheduling, and performance management
* Monitor reservations, room allocations, and occupancy levels
* Maintain accurate records and ensure all systems are up to date
* Uphold brand standards and ensure a high level of presentation at all times
* Collaborate with other departments to ensure seamless guest experiences
Requirements:
* Previous experience in a hotel reception or front office role, ideally at supervisory level
* Strong leadership and communication skills
* Excellent customer service and problem-solving abilities
* Familiarity with hotel management systems is an advantage
* Professional appearance and positive attitude
* Flexibility to work shifts, including evenings and weekends
What We Offer:
* Competitive salary
* Staff benefits and discounts
* Career development opportunities
* A supportive and dynamic working environment
* Opportunity to be part of a growing and exciting brand
How to Apply:
If you’re passionate about hospitality and ready to take the next step in your career, we’d love to hear from you. Please apply today!