Do you have a strong understanding of Collections and Recoveries within consumer credit or retail finance? Our client is seeking an experienced Collections Manager to join their growing organisation on a permanent basis. This is an excellent opportunity to be part of an innovative business delivering forward-thinking credit solutions in Basingstoke, Hampshire. The Collections Manager will be responsible for managing the end to end collections process delivering a first class service to the customer. The role will also include managing external debt collection agencies and debt sale partners. The Collections Manager will be leading a team of Collections Agents, ensuring strong recoveries metrics are achieved. This is an office based position working Monday to Friday, 37.5 hours per week. Key duties: * Management & oversight of Collections Strategies, external Debt Collection Agencies and Debt Sale partners. * Resource & capacity management to ensure collections SLAs are achieved * Dialler management, adapting to inbound/outbound contact rates * Oversight of collections KPI’s and dashboards, ensuring performance is within appetite * Drive new initiatives to improve arrears management processes including customer vulnerability and forbearance. * Managing a team of 6 FTE to deliver good outcomes for those in financial difficulty * QA and call monito...