Join Our Team as a Guest Services Team Leader!
Are you ready to take your career to the next level? We are on the lookout for a Guest Services Team Leader to join our fantastic Rapport team of 2 Ambassadors, located in our client’s office near Green Park. As the face of the workplace, our reception team plays a vital role in crafting a welcoming environment. You’ll be based in the London office of a global financial firm, where exceptional service and professionalism are at the heart of daily operations.
Contract Details
* Type of Contract: Full-time, Permanent
* Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)
What’s in it for You?
* Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
* Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Your Key Responsibilities
* Lead by example and support the day-to-day running of the reception.
* Welcome guests and clients with warmth and professionalism.
* Manage meeting room bookings and ensure spaces are client-ready.
* Oversee front desk operations and provide administrative support.
* Operate the main switchboard and direct calls efficiently.
* Liaise with catering and office teams to ensure seamless service.
Are You the Ideal Candidate?
We’re looking for someone who:
* Shares our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
* Ideally has at least one year of leadership experience, with a natural talent to lead, support, and motivate others.
* Is warm, confident, and genuinely enjoys helping people.
* Can stay calm, organized, and focused in a busy environment.
* Has a proactive mindset and enjoys finding smart solutions.
* Communicates clearly and professionally at all levels.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organizations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Ready to make a difference? Apply now and be part of our inspiring journey!