Is working within football your vocation? Opportunity here to be a trusted partner for professional clubs at all levels, working with a great product developed by top-flight football people to solve real problems.
A fast growth tech start up that solves commercial problems for professional sports clubs is currently making its mark in the UK. After significant early success on the continent with more than 50 high profile clubs signed, they’re now connecting with new partners in the UK. All clients are professional team sports clubs with a focus on football as the most heavily commercialized team sport (the product has been developed by football people with amazing connections). However, the model is equally applicable to rugby, cricket, basketball, ice hockey and more.
The first UK hires will be client facing, starting with a full time, remote Customer Success and Onboarding Manager.
A big sports fan, you will have worked in a commercial team (commercial sales, partnerships, sponsorship etc.) within a professional team sports environment, understanding how revenue is generated from rights, sponsorship and hospitality and the challenges of delivering full value for them to partners, fans and the club.
Your Responsibilities:
* Introducing new partners to a specialist SaaS solution from contract signing to go-live
* Support and professional onboarding for new clients (on-site at professional football clubs)
* Conducting 1:1 training sessions – both on-site and remote
* Daily support, consultation and assistance to clubs with technical or content-related questions
* Collecting client feedback and helping to make product improvements in collaboration with sales and tech teams
* Enhancing customer retention and satisfaction
* Identifying and pre-empting challenges and risks, as well as upsell opportunities
What Sets You Apart:
* A customer- and service-oriented mindset with the ability to understand the particular client needs and challenges within the professional sports environment
* Enjoyment and experience of direct client facing roles
* Strong digital affinity and technical understanding
* Fluent English skills are a must (additional European languages, especially German,are a great plus to support international growth)
* Positive, open demeanor when collaborating with clients, service providers, and colleagues
* A healthy hands-on mentality, combined with resilience and commitment
* Reliable, independent, structured, and team-oriented working style
* Willingness to travel – being on site at football (or rugby, cricket etc.) clubs
* Strong affinity for and interest and experience within professional sports
* Knowledge of common Microsoft Office applications and CRM systems
What We Offer You:
* The opportunity to experience professional sports up close every day
* Ownership and responsibility – you’re there from the start and can shape the future of the business in the UK
* Flexible working hours and remote/hybrid work: working at home, in the office and at the sites of our customers
* Individual onboarding and long-term support for your personal development
* Working in an ambitious team with a positive startup atmosphere
* A respectful working environment with flat hierarchies, short decision-making paths, and room for your ideas
* Additional benefits possible upon agreement – tailored solutions instead of one-size-fits-all offers
* Individual mentoring for your perfect career path
* Competitive salary dependent on experience
This business has a great story behind it so far. Will you write the next chapter? Get in touch to find out more.
Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com