What's involved with this role: Job Title: Neighbourhood Officer Ref: ATR 5270956 Pay rate: £17.72 per hour PAYE The role will be covering East Dorset so you will need to possess a full driving licence and access to a vehicle. The role: A proactive and dynamic housing professional is required to provide an effective, flexible landlord service to customers and to build communities, which customers are proud to live in. You will be focused, professional, organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues so you will have experience in dispute resolution along with excellent interpersonal and written communication skills with an ability to think creatively. Key responsibilities: Enforce and support the landlord strategies of Safety First and Rent First Use a risk-based approach to schedule and complete Neighbourhood Inspections. Be accountable for identifying and reporting risks to ensure the risk is managed effectively Increase customer satisfaction within the Neighbourhood locality, identifying potential improvements Be customer focussed to deliver good, easily accessible and safe landlord services Manage tenancies through support and enforcement with an emphasis on collaborative multi-agency working Deal quickly and decisively, working with customers, to address tenancy breaches Proactively investigate suspected cases of tenancy fraud, to ensure our properties are being occupied in accordance with the terms of the tenancy agreement. Take responsive action to address any issues Identify and report safeguarding concerns What the client is looking for: Educated to GCSE standard or equivalent to include English. Knowledge of the housing sector and current housing issues Tenancy and Estate management experience Good knowledge of housing practice and legislation Will demonstrate resilience whilst effectively communicating with customers To provide creative solutions to challenging situations Experience of challenging and emotive situations and applying empathy Problem solving skills, working under pressure and taking initiative Ability to collate relevant information and present through appropriate channels Organised, accurate record keeping, task focussed to meet deadlines. Experience of working in a customer focussed environment and excellent communication skills Proficient user of IT including the Microsoft office suite Valid Driving Licence How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.