User Researcher (Human Factors/User-Centred Design) X2
UK Wide - with travel to client 1/2X a month
£65-75,000 per annum + permanent benefits
Candidates must be eligible for SC Clearance.
We are looking for 2 experienced User Researchers to join our team and play a key role in shaping transformational digital services. The solutions we design are often complex, so we need people who thrive in ambiguous environments, can bring clarity where there is little framework or direction, and ensure the voices of users are always at the centre.
What you'll do
* Champion the value of user research and build shared ownership of insights across the team.
* Work closely with Service and Product Managers to design research strategies that deliver actionable insights for service development.
* Create inclusive recruitment briefs to ensure representation from all user groups, including those who experience barriers to digital services.
* Plan, design and carry out research activities such as interviews, usability testing, prototype testing, guerrilla research, and surveys.
* Manage and analyse both qualitative and quantitative research projects, including customer experience mapping and proposition development.
* Share findings and recommendations with senior stakeholders, influencing decision-making and driving better user outcomes.
* Support the continuous improvement of products and services, helping to deliver a consistent, high-quality user experience across digital platforms.
* Mentor and support junior User Researchers, while contributing to the wider user research community by sharing best practice.
What we're looking for
You'll bring a strong background in Human Factors and User-Centred Design, along with:
* Experience planning and conducting research with diverse user groups, ensuring inclusivity in recruitment.
* Knowledge of a wide range of research methods (eg usability testing, interviews, workshops, surveys) and the ability to select the right approach for the context.
* Ability to interpret analytical data to understand user behaviour and identify areas for improvement.
* Strong communication skills, with the ability to persuasively advocate for user needs, including accessibility requirements.
* Experience developing personas, testing hypotheses (eg A/B testing), and working in agile delivery environments alongside multidisciplinary teams.
* Confidence in engaging with and influencing senior stakeholders, including participating in or leading service assessments.
* Previous experience in government or GDS-aligned projects is highly desirable.
* A track record of mentoring or managing other researchers is a plus.