Customer Service Assistant Position: Customer Service Assistant Location: Stafford Town Centre Contract Type: Permanent Working Pattern: Full Time Salary: £24,570 per year Benefits: 25 days annual (plus bank holidays), 1 additional day to take on your birthday or over a religious holiday, FREE parking, Private medical insurance. Looking for a role where you can truly help people and brighten their day? Join our clients small yet mighty Customer Service team and become the friendly, reassuring voice that customers rely on. Every call is an opportunity to solve problems, provide support, and deliver exceptional service that keeps our customers coming back. If you're passionate about people, thrive in a fast-paced environment, and love turning challenges into solutions, this is your chance to make an impact every single day. Customer Support & Engagement Provide warm, proactive, and solution-focused support across all communication channels. Anticipate customer needs and offer guidance, resources, or next steps. Facilitate smooth onboarding and post-completion engagement. Monitor customer progress, escalating concerns when necessary. Support the delivery of webinars, workshops, and virtual learning events. Collaborate with Business Development and Finance to manage renewals, extensions, and billing queries. Maintain and update our CRM systems, ensuring data accuracy.What We're Looking For Experience in cu...