Role Summary
We’re looking for a pragmatic, client-facing mid-weight Project Manager to lead Performance & Ad Ops teams across the business. This role is heavily focused on paid search (PPC) and stakeholder management: owning campaign delivery, optimisations, reporting and client roadmaps, while working closely with Account Managers and senior stakeholders to drive commercial outcomes.
Key Responsibilities
* Own day-to-day delivery for PPC and Ad Ops campaigns (planning, trafficking, QC, launch and optimisation).
* Take responsibility for clients’ delivery roadmaps: translate commercial goals into campaign plans, milestones and optimisation cycles and keep them updated with progress and opportunities.
* Act as the primary delivery partner to Account Managers and step into client-facing conversations when required to discuss performance, timelines and trade-offs.
* Manage stakeholder expectations (internal teams, clients and partners) with clear and timely communication and status reporting.
* Strong ability to prioritise competing tasks and campaigns, balancing client needs, internal resources and deadlines effectively.
* Monitor campaign performance (pacing, budgets and targets), spot trends, propose optimisations and work with teams to implement them.
* Maintain and own reporting dashboards, schedules and executive summaries.
* Coordinate resourcing across London & Leeds, scope work, provide estimates and flag capacity constraints early.
* Track time, costs and utilisation against budgets; support Account Managers with forecasting and commercial reporting.
* Drive quality control across deliverables, including ad ops QA processes, campaign handovers and client-facing outputs.
* Manage project governance and documentation (briefs, scopes, change logs) to ensure delivery aligns with contracts and agreements.
* Identify and manage dependencies across PPC, Ad Ops, Creative, Data and Dev teams; escalate blockers and risks promptly.
* Guide and support junior team members, reinforcing process discipline and sharing best practices.
* Contribute to continuous improvement: refine workflows, introduce efficiencies and help upskill the wider PM and delivery teams.
Skills & Experience (Essential)
* 2+ years’ project management experience in an agency environment, ideally with hands-on exposure to PPC/ad ops or performance marketing.
* Strong stakeholder management. Comfortable influencing senior internal and client-side stakeholders and translating technical detail into business impact.
* Commercially minded: used to working with campaign budgets, KPIs and optimisation trade-offs.
* Practical delivery skills: scoping, prioritisation, resourcing and risk management across multiple concurrent campaigns.
* Excellent written and verbal communication; able to present performance updates and roadmap plans clearly.
* Strong familiarity with project management tools and workflows (ClickUp experience a plus, not required).
* Comfortable working with remote teams and coordinating cross-departmental delivery.
Nice To Have
* Direct experience with Google Ads, Meta Ads Manager, SA360 or similar ad platforms.
* Familiarity with analytics and dashboarding tools (Looker Studio, GA4, internal dashboards).
* Previous exposure to media buying workflows and tools.