Job summary
Please be advised that the position will be office based in Bronllys Community Hospital.
If you are looking for an exciting new chance to make a real difference, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination Bookings Team/Data Hub.
The post holder will operate in a fast-paced environment that is often unpredictable, being a first point of contact for the service and providing call centre and administrative support to the wider vaccination team. The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly.
Main duties of the job
JOB SUMMARY
The Administration Assistant will provide a comprehensive front desk/administrative support service to the department. This will include:
1. Acting as a first point of contact for the department.
2. Answering telephone calls, taking messages accurately.
3. Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
4. Updating electronic and paper-based systems, collating information, mail distribution, and logging.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for their contribution to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us through various development pathways. We're also situated in one of the most beautiful rural counties in Britain, let alone Wales! We prioritize your well-being to help you achieve a healthy 'life work' balance.
To learn more about our benefits and values, read staff experiences, and explore what our county offers, please visit: https://pthb.nhs.wales/working-for-us/.
Details
* Date posted: 21 May 2025
* Pay scheme: Agenda for change
* Band: Band 2
* Salary: £23,970 a year
* Contract: Permanent
* Working pattern: Full-time
* Reference number: 070-AC056-0525
* Job locations: Bronllys, Brecon Road, Brecon, LD3 0LU
Job description & Responsibilities
You can find the full Job description and Person Specification attached within the supporting documents or by clicking 'Apply now' to view in Trac.
Person Specification
Qualifications and/or Knowledge
* Essential: Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
* Desirable: Knowledge of the Data Protection Act
Experience
* Essential: Customer service experience, proficiency in IT software, knowledge of office practices and establishing new processes
* Desirable: Previous office experience
Abilities & Skills
* Essential: Ability to work independently or as part of a team, effective communication, politeness with difficult individuals, positive attitude and receptive to feedback
* Desirable: Ability to speak Welsh
Other Requirements
* Essential: Flexibility to work hours including weekends, ability to travel between PTHB sites
Values
* Can demonstrate PTHB Values
Additional Information
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Applications from those requiring Skilled Worker sponsorship are welcome. For more info, visit the UK Visas and Immigration website.
From 6 April 2017, applicants for UK entry clearance must present a criminal record certificate from each country of residence in the past 10 years if they resided there for 12 months or more.
Employer Details
Powys Teaching Health Board
Address: Bronllys, Brecon Road, Brecon, LD3 0LU
Website: https://pthb.nhs.wales/working-for-us/
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