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We are actively building diverse teams and welcome applications from everyone
Role: Field Service Technician - Print
Located: East Anglia (Ricoh operate a vibrant working policy giving you flexible hybrid working options)
Package: Competitive salary, pension, benefits
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Find out more about Ricoh Today
What you will be doing
* To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements.
* To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties.
* Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.
* Indoor & outdoor technical installations
We are an equal opportunities employer
You will ideally have
* Electrical / Electronics knowledge and aptitude: (Qualification desirable but not essential). Knowledge of AC (230V) and DC (low voltage 24V to 5V), ability to use multimeter to read voltages, resistance, for electrical troubleshooting.
* Troubleshooting / Fault-finding Skills: Ability to use a logical approach to diagnosing and resolving electrical and mechanical faults.
* PC skills: Ability to download and upload software, connect to devices, use software configuration apps etc.
* Mechanical aptitude. Ability to understand mechanical principals and identify mechanical faults
* Communication Skills. Ability to communicate technical information effectively, to understand technical instructions, and ability to read technical diagrams and schematics and follow technical instruction manuals
* Good Ricoh product knowledge,
* Excellent Interpersonal and customer handling skills,
* Excellent knowledge of Company Service procedures.
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Click here to learn more about life at Ricoh