Overview
Store Colleague role at JD Sports Fashion. JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with stores and colleagues across markets worldwide. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019.
To be part of our successful company, you will contribute to being a people-led, customer-focused organisation that provides operational excellence while identifying new areas of growth.
Responsibilities
* Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
* Drive and exceed sales targets by utilising in-store devices, offering the full product range, and maximising opportunities for add-on sales.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner.
* Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop yourself and your career.
* Confident interpersonal and communication skills for engaging with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform
* Access to counselling services, digital health and well-being advice
* Health cash plans
* Internal development courses and opportunities to gain nationally recognised qualifications
* Discounted Gym memberships at JD Gyms
* Access to colleague networks and opportunities to support positive change
* Volunteer opportunities and JD Foundation involvement
* Incremental Holiday Allowance
* Staff discount on JD Group brands
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail
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