Job Description
Closing Date:06/02/2026
Working Hours:37.5
Were looking for an accomplishedOperational Resilience and Business Continuity Managerto take ownership of our global crisis management and continuity strategy.In this critical role, you will ensure the organisation remains resilient against operational disruptions, protecting both member and colleague experience.
Youll be responsible fordesigning, implementing, and maintaining robust frameworksfor crisis response, disaster recovery, and continuity planning.Working in close partnership with senior leadership and cross-functional teams, you will identify vulnerabilities, mitigate risks, and drive rapid recovery during incidentskeeping our operations strong and our members supported when it matters most.
As our new Operational Resilience and Business Continuity Manager, you will also:
* Develop and maintain global Crisis Management Framework and Business Continuity Plans (BCP).
* Lead global crisis response during major incidents, ensuring effective communication and rapid recovery.
* Embed resilience principles into organisational culture and operations.
* Coordinate scenario planning, tabletop exercises, and simulations across all business units.
* Oversee supplier and third-party resilience compliance to minimise external risks.
We are looking for:
1. A...