TRAFALGAR RIVER CRUISE ADMINISTRATION ASSISTANT
The main function of this position is to provide administrative, financial, and accounting support to the Trafalgar River Ops Team and all other parties involved in delivering the cruise experience, including Suppliers, Experience Directors, Experience Managers, and Local Hosts.
This is a highly diverse and dynamic role, offering exposure to multiple areas of the business. In addition to core responsibilities, the successful candidate will support the Transfers Team, assist with Group and Charter enquiries, and contribute to a wide range of daily operational tasks. The role requires flexibility, collaboration across departments, and a proactive, hands‑on approach to ensure smooth and efficient operations.
KEY RESPONSIBILITIES
* Coordinate and finalize Perfect Cruise itineraries for regular and Christmas seasons, ensuring data accuracy prior to season launch and handing over final versions to the Cruise Ops Operation Team.
* Manage all service orders for admissions, tickets, entertainment, lectures, hotels, and all other suppliers, including priority and early bookings to ensure service delivery.
* Communicate last‑minute changes to Suppliers, Cruise Managers, Local Hosts, and ships as needed.
* Control the quality and performance of Suppliers, Cruise Managers, and Local Hosts.
* Provide support to the Transfers Team, assisting with coordination and administrative tasks as required 2 days a week.
* Assist with Group and Charter enquiries in coordination with the Cruise Ops team, ensuring timely responses and accurate handling of requests.
* Support daily operational tasks across the department to ensure smooth service delivery.
* General administrative duties which can include but are not limited to invoicing queries, deviations, special events/activities, and daily operations.
* Assist with administering the Trafalgar Hotel contracts.
* Support maintaining an up‑to‑date HR database for Experience Directors, Experience Managers and Local Hosts.
IDEAL CANDIDATE
* Understanding of the cruise industry; experience and destination knowledge of European rivers/cities is desirable.
* Organised and proactive team player who works autonomously and has outstanding people skills.
* Strong interpersonal skills to build relationships with shipboard staff, suppliers, and internal departments.
* Tourism or hospitality background and experience dealing with customers and suppliers preferred.
* Strong organisational and IT skills (MS Office, presentation software & social media).
* Experience with MarineXchange (MXP) is desired but not essential.
* Excellent command of English, both written and verbal; an additional European language (German, French, or Italian) is advantageous.
* Excellent communication skills.
* Citizen of the U.K. or able to provide proof of eligibility to work in the U.K.
* Want to become part of a growing river cruise brand with big growth plans over the next three years.
WORKING CONDITIONS
* 3 days in the office and 2 days remote
* Monday to Friday
* Department hours: 08:00–18:00 (some seasonal extensions may apply)
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