Capacity planning manager

Capacity Planning Manager - Belper | Up to £60,000 | On-site | Full-Time (39.5 hrs/week)

Are you an experienced Contact Centre Planning Manager, WFM Analyst, or Resource Planner looking for your next challenge?

Brook Street is excited to be partnering with a well-established organisation in Belper currently seeking a Capacity Planning Manager to lead a dedicated planning team and drive efficiency across their operations. If you're used to working in a fast-paced, target-driven environment where forecasting and resource management are key - this role is built for you.

?? Why This Role Could Be a Perfect Fit

You've built your career around balancing supply and demand - managing headcount, forecasting workload, optimising shifts, and delivering against SLAs. This role offers you the opportunity to apply those same high-level planning and analytical skills to a wider operational context, giving you more scope, more influence, and more strategic visibility.

?? Key Responsibilities

1. Analyse business forecasts and trends to define short- and long-term capacity needs
2. Build and optimise planning models to ensure efficient resource allocation
3. Collaborate with internal stakeholders to align planning with business priorities