DescriptionSupporting documentsEmployerLocation
** Strictly no agencies **
1.Purpose of Job
The Student Liaison Officer will provide a positive role model to students and promote good behaviour by engaging with students and staff and responding in a professional manner to de-escalate confrontational situations which may occur in the College from time to time. Acting as a College ambassador at all times the Student Liaison Officer will ensure a safe, secure and welcoming learning environment for staff, students and visitors, liaising with individuals and teams within the College, agencies and community groups.
2.Principle Accountabilities
•Be an integral part of the cross College Student Services Team monitoring student behaviour, intervening and managing behaviours when appropriate. Promote a positive College ethos at all times, reporting more serious poor behaviour to the Duty Manager by phone or in person. Completing incident reports as necessary.
•Reacting immediately to incidents and disturbances. Use a range of interventions to resolve conflict successfully including effective mediation and de-escalating strategies.
•Monitoring the common areas of the College property to support and maintain expected behaviour. Identify and challenge student behaviour deemed outside College expectations in a non-confrontational manner.
•Supervise students at break times, ensuring students are respectful of their surroundings, staff and of each other.
•Make disciplinary referrals where appropriate and provide evidence such as CCTV footage or statements for disciplinary hearings as and when needed.
•Assisting all staff in encouraging the continually positive behaviour, punctuality and attendance of all students.
•Regularly undertake patrols at times decided by Head of Student Services and Safeguarding to monitor security and reporting any issues through the appropriate channels.
•Maintain a strong presence around the College in order to monitor student activity, keeping a log of student incidents and re-occurrences.
•Carry out random class bag checks and drug testing as and when required.
•Monitor entrance area and barriers, preventing unauthorised access to the College’s facilities and respect for College property and personal possessions.
•Checking on commencement of shift CCTV is fully operational and reporting any faults through to Maintenance team via the Backtraq system via the intranet portal
•Investigate security matters which require attention and provide advice and assistance as necessary.
•Carry out site security audits.
•Report all faults/damage to the buildings/property that could become a security breach.
•Have a proactive approach when complying with all necessary Health, Safety and Wellbeing requirements.
•Facilitate and contribute to good neighbourly relationships, ensuring effective communication channels with the local Police PCSO and local community groups.
•Contributing on a team basis; the post holder must be capable of working as a member of a team with a flexible and adaptable approach to business needs, including evenings and enrolment duty as required.
•To perform other such duties commensurate with the grade of the post, as required by the Line Manager.
•Act as an onsite First Aider.
In addition, it is recognised that the post-holder should:
•Maintain confidentiality at all times
•Promote equal opportunities
•Comply with all college policies and procedures including Health and Safety and Equal Opportunities policies.
Safeguarding Statement
Child protection is the responsibility of all staff. The College will therefore: •Encourage and maintain an environment where students feel secure, are encouraged to talk, and are listened to •Ensure students know that there are staff in the College whom they can approach if they are worried •Include opportunities in the curriculum for students to develop the skills they need to recognise and stay safe from abuse •All staff will be required to undertake appropriate safeguarding induction and training.