Silver Arrow are looking for a Service Administrator - Warranty & Maintenance for our transport client based in Leicester - this is a permanent position. We are currently seeking a Service Administrator - Warranty & Maintenance to support workshop operations by managing technician job cards and processing repair, maintenance, and warranty claims. This is a fantastic opportunity for someone with a keen eye for detail and a passion for keeping things running smoothly behind the scenes. Your Shift Pattern: Monday - Friday 0800 - 1630 30-minute lunch Your Salary £27,736 depending on experience. Your Job: Collect and review job cards from technicians to ensure all work is accurately recorded. Input repair and maintenance data into our service management system. Work within the service team to proactively load and plan the workshop, maximising utilisation under the direction of the Workshop Controller. Prepare and submit warranty claims to manufacturers and suppliers in line with company standards. Track claim status and follow up on pending or rejected submissions. Liaise with technicians and service managers to clarify job details and ensure compliance. Maintain accurate records of all service and warranty documentation. Support the wider service team with administrative tasks as needed. What we need from you: Experience in a service administration or warranty processing role (truck or automotive industry preferred). Experience within a heavy vehicle dealership and service department. A high standard of Excel and may have even used ESA Mantis (parts identifier system) or something similar. Strong attention to detail and excellent organisational skills. Confident using workshop management systems and Microsoft Office. Knowledge of truck components and service processes is a plus. A proven track record within a supervisory capacity as this role does sometimes require you to work independently on the service reception. Benefits: Career Development Pension up to 8% Life Cover Yearly Bonus 25 days' holiday plus bank holidays Virtual GP Health cash plan. Call our recruitment team today on 01925 815048 REF: 227