Department: Facilities
Location: Birmingham
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
Seniority level: Mid-Senior level
Employment type: Full time
Job function: Other, Information Technology, and Management
Industries: Higher Education
The Role
The Security Supervisor is responsible for leading the security shifts across GBS campus, to ensure the safety, security, well‑being of staff, students and visitors. This role combines operational leadership with hands‑on security duties, ensuring compliance with legal requirements, internal policies, and industry best practice. The postholder will also act as the first point of escalation for incidents, coordinate emergency responses, and maintain a welcoming yet secure campus environment.
What the role involves
* Lead, motivate, mentor and supervise a team of Security Officers, ensuring adherence to schedules, quality standards, and operational procedures.
* Oversee the daily deployment and provide supervision of security personnel across the campus, ensuring all shifts are adequately staffed.
* Assist Facilities Manager with duties related to buildings, assets, staff, students, and visitor security.
* Monitor and operate security systems including CCTV, access control, fire and intruder alarms; ensure prompt response to activations, faults, and incidents.
* Lead emergency response actions, liaising with emergency services, Facilities Management, and senior leadership.
* Ensure completeness of scheduled security patrols and inspections, addressing hazards and breaches immediately.
* Ensure accurate and timely completion of incident reports, patrol logs, and compliance documentation.
* Collect and prepare KPI reports.
* Maintain and, if required, update security SOPs and ensure all staff adhere to them.
* Oversee and audit key control systems, ensuring traceability and security.
Essential Skills, Knowledge & Experience
* Proven supervisory experience in a security or facilities management role.
* Strong communication, decision‑making, and problem‑solving skills.
* Proficiency in operating and monitoring security systems.
* Understanding of safeguarding, Health & Safety, relevant legislation and emergency protocols.
* Ability to remain calm under pressure and lead in crisis situations.
* SIA door supervisor licence.
Desirable, Skills Knowledge & Experience
* SIA CCTV licence.
* BSIA or Syl qualification.
* Experience in higher education or multi‑site environments.
* Knowledge of risk management and incident investigation best practice.
What we offer
* 25 days annual leave, plus 8 public holidays.
* 1‑day extra leave per year of service, up to a maximum of 5 days.
* Workplace pension scheme.
* Tuition reimbursement for career development courses.
* Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more.
* Perks@Work discounts platform, wellbeing centre and more.
* Reward and recognition programme.
* £500 award employee referral scheme.
* Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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